An overview of our services
Customer service is important to us and your satisfaction is what drives us. For this reason, our service team offers you a full-service package to support you optimally in your day-to-day work processes with your FRITSCH machine. Due to the flexibility of our entire service spectrum, we are able to tailor our services exactly to your personal wishes and needs. Our 24/7 telephone support enables us to address any issues you may have with your machine at any time of the day or night.
Whether you require bakery machine repairs, inspection or maintenance to be done, our qualified and experienced specialist staff are always ready and waiting to help you from the time that your machine is delivered. We also offer a maintenance service in our in-house workshop for larger repairs or modifications. In this case, we are able to guarantee quick and professional repair due to our state-of-the-art equipment.
Place your trust in us and benefit from our long-standing experience. We are at your service when you need us. Sit back and let us deal with everything else for you.
Emergency hotline: +49 9326 83 555
Your concerns are important to us at any time of the day or night. Therefore, our telephone support is available 24/7.
Whether you require spare parts for an urgent need or failure-critical parts for your warehouse, we always deliver quickly.
Our specialist service team will provide you with on-site help to quickly get your machine back into working order.
Our support team will assist you with error diagnosis and troubleshooting by connecting to your line over the Internet.
Unplanned shut-down periods and production downtime can easily be avoided with our inspection service.
Maintain the quality of your products and the value and performance of your machine with regular maintenance.
We offer an expert repair service in our workshop for larger repairs or modifications to your machine.
Would you like to learn more about your FRITSCH machine or develop new products? We would be pleased to assist you.
„With more than 85 MULTIVAC subsidiaries around the world, we can get to you fast and flexibly when you need us. With highly qualified specialists & optimal spare parts management, fulfilling all specific customer requirements is our No. 1 priority – at all times, for the entire product life.“
Daniela Bader | Senior Director Customer Service